Effective Date: 22 February 2026

Introduction

Welcome to Sustainable Scaling LLC (“Company,” “we,” “our,” “us”). We are committed to protecting the privacy and security of our guests, event clients, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website or engage with our venue, lodging, helicopter, retreat, or related services. By using our website or submitting information to us, you consent to the practices described in this Policy.

Information We Collect

We may collect personal and business information that you voluntarily provide to us, such as your name, email address, phone number, event details, guest count, and preferred dates. We also collect information you submit through inquiry forms, tour requests, booking interest, and contact messages. Additionally, we automatically collect technical data through analytics tools, including your IP address, browser type, pages visited, and other usage information that helps improve website functionality and user experience.

Use of Your Information

We use the information we collect to:

Provide and deliver venue tours, booking support, lodging coordination, and event services.

Communicate with you regarding availability, scheduling, planning updates, and guest logistics.

Improve our website, services, and overall client experience.

Develop new offerings, resources, and guest services.

Send business updates, service related notifications, and promotional opportunities via email or SMS to users who have explicitly opted in to receive such communications.

Comply with quality, safety, and legal requirements relevant to hospitality and consumer protection standards.

Confirm that mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

SMS Communications and Mobile Information

If you opt in to receive SMS messages from Sustainable Scaling LLC, your mobile phone number and consent information will be used solely to provide the messaging services you have requested. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers solely to support message delivery, customer service, or compliance requirements.

Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information. While we take reasonable measures to secure the data you provide, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute protection against unauthorized access, breaches, or misuse.

Your Data Protection Rights

Depending on your region, you may have rights such as accessing the information we hold about you, requesting corrections or updates, requesting the deletion of your data where applicable, or withdrawing consent for marketing communications at any time. You may also request limitations on certain types of data processing, in accordance with relevant data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal obligations, or service offerings. Any updates will be posted on this page with a revised Last Updated date so you can stay informed about how we protect your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to help operate our website, analyse usage, and improve user experience. These technologies may collect information such as pages visited, interactions with the site, and basic device or browser data. You can manage or disable cookies through your browser settings, though doing so may affect certain website features.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at [email protected].

SMS Consent (Website Disclosure Block)

SMS Consent: By providing your mobile number and checking one or both SMS consent boxes on our website form, you agree to receive text messages from Sustainable Scaling LLC.

Types of Messages:

Transactional (Non-Marketing): property inquiry updates, appointment confirmations/reminders, follow-ups, and status updates.

Marketing (Optional): promotional messages, offers, and business updates (only if you select the marketing consent checkbox).

Message Frequency: Message frequency may vary.

Message & Data Rates: Message and data rates may apply.

Opt-Out: Reply STOP at any time to unsubscribe.

Help: Reply HELP for assistance or contact us at +1 804-917-1228 or [email protected].

Privacy: Mobile information will not be shared with third parties/affiliates for marketing or promotional purposes. We may share information with service providers only to support message delivery, customer service, and compliance.